Frequently asked questions

Answers, before you book a call.

The most common questions we're asked about workflow automation, pricing, timelines, security and how we work with teams across Essex, Suffolk, London and the wider UK — including Chelmsford, Colchester, Ipswich and beyond. Don't see yours? Drop us an email.

Getting started

What is workflow automation, and how is it different from AI automation?

Workflow automation connects the tools and steps in a repeatable business process so they run without manual handoffs — moving data, sending notifications, updating records and triggering actions across systems.

AI automation adds a layer of judgement on top: classifying messages, drafting replies, extracting data from documents, summarising calls. We use whichever fits the job, or both together when a workflow needs decisions a deterministic rule can't make.

How do I know if something in my business can be automated?

If it's repetitive, rule-based, copies data between two or more systems, or eats hours of your team's week, it's almost always a candidate.

The free 45-minute consultation is built around answering this for your specific operations — we look at where time is going and which workflows give the biggest return.

What does the free consultation involve?

A 45-minute video call. We talk through your current processes, the friction points, the systems you already use and what success looks like.

You leave with a candid view on what's worth automating and what isn't — no obligation and no follow-up sales pressure.

How we work

How long does a workflow automation project take to deliver?

Single workflows are typically scoped in a day and delivered within two weeks. Larger or multi-system projects scale from there, but we always work in the smallest deliverable slices so you see value quickly rather than waiting on a big launch.

How much does workflow automation cost?

Single workflow delivery starts at £200, with the final price depending on integrations and complexity. Ongoing monthly retainers are priced on application based on scope — typically used by teams that want continuous improvements rather than one-off projects.

Pricing is fixed and quoted upfront, never hourly.

Do you offer ongoing support after a workflow is delivered?

Yes. Every delivery includes full handover and documentation so your team can run it.

If you'd rather we own the iteration, the monthly retainer covers unlimited projects, monitoring and improvements with no lock-in — cancel any month.

Do I need to switch tools or platforms to work with you?

No. We work with the stack you already have. The whole point of automation is connecting what you use today — CRMs, finance tools, e-commerce, email, internal databases — so you don't have to migrate or buy new software unless something is genuinely missing.

Tools, data & location

Which platforms and tools do you build on?

Automation: n8n, Zapier, Make.
Cloud & infrastructure: AWS, Google Cloud, Docker, Terraform.
Business tools: HubSpot, Stripe, Shopify, Xero, Mailchimp, Gmail.
AI & data: Claude, BigQuery, Google Analytics.

If your stack isn't listed, ask — we work with most modern APIs.

Can you integrate with my existing CRM, finance system or e-commerce platform?

Almost always, yes. Modern CRMs (HubSpot, Salesforce, Pipedrive), accounting tools (Xero, QuickBooks), payment systems (Stripe), and e-commerce platforms (Shopify, WooCommerce) all expose APIs we can wire into.

For older or in-house systems we use middleware and lightweight scripts to bridge the gap.

Where are you based, and which areas do you cover?

We're based at The Coval Workspace in Chelmsford, Essex, and work with clients across Essex, Suffolk, London and the wider UK. We regularly support businesses in Chelmsford, Colchester, Ipswich, Brentwood, Southend, Bury St Edmunds and Cambridge, alongside fully remote delivery anywhere in the UK.

Most projects run remotely — but in-person workshops in Chelmsford, Colchester, Ipswich or London are easy to arrange when it helps.

Is my data secure, and how do you handle privacy?

Yes. We follow least-privilege access for every integration, store credentials in encrypted secret managers, and never copy production data into local environments.

We're a UK-based, GDPR-compliant business and happy to sign NDAs or work inside your own cloud account if your security policy requires it.

What kind of businesses do you typically work with?

Lean teams that have outgrown spreadsheets and manual handoffs but don't need — or want — a big consultancy: SMEs, scale-ups, agencies, professional services and e-commerce operators.

The common thread is people whose time is better spent on judgement and customers than on copy-pasting between tools.

Still have questions?

Start with a consultation.

Book a free 45-minute consultation. We’ll map out where automation can save your team the most time — no obligation.

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